Privacy Policy

Last Updated: December 1, 2022

This Privacy Policy (this “Privacy Policy”) is maintained by Prollenium® UK Limited (“Prollenium UK”, “we”, or “us”).

This Privacy Policy explains our practices and policies for the collection, use, and disclosure of your personal data in connection with www.prollenium.com/uk (the “Site”), and your rights under applicable data protection laws. This Privacy Notice should be read together with our Cookie Policy and our Terms of Use.

This Privacy Policy may be updated by us at any time. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice on our Site. We encourage you to review this Privacy Policy whenever you visit our Site.

 

If you have any questions about this Privacy Policy, please contact us using the information provided in Contact Us below.

THE INFORMATION WE COLLECT AND HOW WE COLLECT IT

We, or our vendors, collect information when you interact with us through the Site, our business partners and other related sources, and through our advertising. Depending on how you interact with us, the types of personal data we may collect include:

  • Identifiers and similar information such as your name, address, phone number, email, IP address, online identifiers, and business information (business information is collected for business inquiries only);
  • Commercial information, including records of services or products purchased (such as number of treatments received), obtained or considered, or other purchasing histories or tendencies;
  • Internet or other electronic network activity information, including interactions with our services or use of certain online tools;
  • Geolocation information, including, if enabled, certain GPS locations (but not your precise geolocation), that is collected about the location of your device, and, if you provide, your city;
  • Audio, electronic, visual, or similar information, such as when you call our help line;
  • Correspondence and communications, such as information in comments or questions you send to us;
  • Information collected automatically using cookies and other tracking technologies. For more information on our use of such tools, please review our UK Cookie Policy below; and
  • Information collected from other sources including our affiliates, business partners, or public websites or publicly available sources like government records.

WHY WE COLLECT THIS INFORMATION

We may collect and otherwise process your personal data for our various purposes, including:

  • To provide you with our products and services;
  • To respond to questions, comments, or problems that you report to us concerning our products services;
  • To fulfill our contractual and legal obligations and conduct other everyday business purposes, such as coordinating with our business partners, fraud prevention, corporate governance, reporting, and legal compliance;
  • To manage and operate the services, develop new products and services, improve the products and services, and conduct analyses to enhance or improve our content, products, and services; and
  • For advertising or marketing purposes, including to provide you with information about our products and services as well as marketing communications and offers for products and services. Additional information on tools we or our marketing partners may use is available in our Cookie Policy below, and information on your choices regarding these practices can be found in Your Rights and Choices

We will only process your personal data where we have a lawful basis for doing so. Our lawful bases for processing personal data will depend on the purpose for which your personal information is processed. They include:

  • To operate our Site and provide you with our services or assist you with using our services;
  • Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests;
  • To comply with certain legal and regulatory requirements;
  • For the performance of a contract to which you are a party, or to perform related pre-contractual steps; and
  • With your consent (for example, where you sign up to receive our newsletters).

SHARING YOUR INFORMATION

Depending on how you interact with us, we may share your personal data, including in the following circumstances with the following entities:

  • Affiliates and Business Partners. We may share your personal data with our parent, subsidiaries, and affiliates, and other parties for their business, operational, promotional, and marketing purposes.
  • We may share your personal data with vendors that perform services on our behalf.
  • We may share your personal data with your consent.
  • Sale or Transfer of Business or Assets. We may disclose and transfer information we have collected about you in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets, or other corporate changes, including in connection with any due diligence process.
  • Legal Matters. We may need to process your personal data in order to comply with certain legal and regulatory requirements.
  • Safety and Security. We may disclose your personal data where we believe the disclosure is necessary or appropriate to prevent physical harm or financial loss, or to protect other business or legal interests.

CHILDREN’S PRIVACY

Our Site is not intended to attract children, and we do not knowingly collect any personal data of anyone under the age of 13. If you believe your child is using our website, please contact us using the information provided in Contact Us below so we can investigate and delete any data as may be appropriate.

STORAGE AND TRANSFERS OF YOUR INFORMATION

In providing our services, we may sometimes transfer and store information outside the UK, including to the EEA, the United States, and Canada. Where we transfer personal data outside the UK, we will seek to ensure a similar degree of protection is afforded to it by ensuring that personal data is only transferred:

  • To countries that have been deemed to provide an adequate level of protection for personal data by the Information Commissioner’s Office (the “ICO”) (an “adequacy decision”);
  • To persons and undertakings to whom the transfer of such personal data is made pursuant to a contract that is compliant with the model contracts for the transfer of personal data to third countries from time-to-time approved by the ICO;
  • To persons and undertakings outside of the UK pursuant to other appropriate safeguards for the transfer of personal data; and
  • Only on one of the conditions allowed under the UK GDPR in the absence of (i) an adequacy decision or (ii) appropriate safeguards such as a contract that is compliant with the model contracts for the transfer of personal data to third countries approved by the ICO.

You can contact us through the information provided in Contact Us below for further information on specific mechanisms we utilize for transferring personal data outside the UK and the countries to which such transfer may be made.

HOW LONG DO WE KEEP YOUR INFORMATION?

How long we keep your personal data will vary depending on the type of personal data, our reasons for collecting it, the purposes for which we are using it, and our legal obligations. In general, we will retain your personal data for as long as we require it to perform our contractual rights and obligations and for periods required by our legal and regulatory obligations.

SECURITY

We employ a range of commercially reasonable safeguards designed to protect personal data against loss and theft as well as unauthorized access, disclosure, copying, use, and modification. These safeguards include physical, organizational, administrative, and technical measures. Please be aware that, despite our ongoing efforts, no security measures are perfect or impenetrable.

Your Rights and Choices

Your Personal Data Rights. Under applicable law, you may have certain rights relating to our collection and use of your personal data, including a right to:

  • Request access to your personal data;
  • Correct personal data that we hold where it is incomplete or inaccurate;
  • Restrict the processing of your personal data in certain circumstances;
  • Object (including by automated means) to the processing of your personal data in certain circumstances, including:
    • Where we process personal data for direct marketing purposes (or profiling purposes, to the extent that the profiling is related to direct marketing); or
    • Where we have processed such data on the basis of our legitimate interests.
  • Request that we erase your personal data;
  • Ask for a copy of your personal data to be provided to you, or to a third party, in a digital form;
  • Withdraw your consent to the processing of your personal data (where we are relying on consent to process your personal data); however, this will not affect the lawfulness of any processing carried out before you withdraw your consent; and
  • Lodge a complaint about the processing of your personal data with the ICO. You can contact the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone: +44 (0)303 123 1113; email: casework@ico.org.uk.

How to Exercise Your Personal Data Rights. If you wish to exercise any of these rights, you should contact us at privacy@prollenium.co.uk and include “Rights Request” as the subject of your communication.

LINKS TO OTHER WEBSITES

The Site may contain links to information at other third-party websites. When you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

CONTACT US

If you would like to know more about our privacy practices, including our use of service providers outside your jurisdiction of residence, or if you would like to exercise certain rights under this Privacy Policy (including the right to have your personal data deleted), please contact us at privacy@prollenium.co.uk or at the address below:

 Prollenium® UK Limited

1st Floor West Davidson House

Forbury Square

Reading Berkshire

RG1 EU

UK COOKIE POLICY

Introduction

This Cookie Policy explains what cookies are, and how and why they may be stored on and accessed from your device when you view the Site.

What Are Cookies?

Cookies are pieces of code that allow for personalization of our Site experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device’s hard disk (such as your computer or smartphone) for record-keeping purposes. Cookies can then be used to make site navigation more efficient, help remember your preferences, and generally improve your browsing experience. They can also help ensure that advertisements that you see online are more relevant to you and your interests. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”).

How Does the Site Use Cookies?

We may use certain cookies that are necessary for our Site to work and use its services and features (“Strictly Necessary Cookies”). These Strictly Necessary Cookies may be used to collect a session ID and authentication data.

We also use the following types of cookies on our Site:

Cookie Type Description and Cookies Used
Functional Description: The cookies help the Site maintain your session and remember the choices you have made in order to provide functionality for your benefit.

Use: Functional cookies are used to collect information about your language preferences and other preferences indicated during your visit to the Site, including facilitating certain video player services. For example, functional “session” cookies allow the Site to remember settings specific to you, such as your country selection, which ultimately improves your web experience.

·        Cookies and Duration: Vimeo

o   Name: Vimeo

o   Duration: Persistent

Analytics Description: Analytic cookies are used to gather statistics about the use of the Site in order to improve the performance and design of the Site and our services.

Use: Analytic cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the Site, and the dates and times of your visits, as well as the country and time zone in which your device is located.

Cookies and Duration:

·        Google Analytics

o   Name: _ga

o   Duration: Persistent

·        Google Tag

o   Name: _Gtag

o   Duration: Persistent

·        Google Tag Manager

o   Name: _gcl_au; _gcl_dc; _gcl_aw

o   Duration: Persistent

Advertising/Targeting Description: These cookies provide advertising or advertising-related services such as data collection, behavioral analysis, or retargeting. They may be set through our Site by our advertising partners, including social media sites. These cookies uniquely identify your browser and internet device and observe your behaviors and browsing activities over time across multiple websites or other platforms.

Use: Advertising/Targeting cookies uniquely identify your browser and internet device and observe your behaviors and browsing activities over time across multiple websites or other platforms. These cookies may be used to build a profile of your interests and show you relevant advertisements on other sites, also known as “interest-based advertising.”

Cookies and Duration:

·        Facebook Pixel

o   Name: _fbp

o   Duration: Persistent

·        Bing Ads

o   Name: _uetvid

o   Duration: Persistent

·        Lotame

o   Name: _cc_id

o   Duration: Persistent

·        TikTok

o   Name: _ttp

o   Duration: Persistent

·        SnapChat:

o   Name: _scid

o   Duration: Persistent

·        Microsoft Clarity

o   Name: _clck

o   Duration: Persistent

 

To learn more about how to exercise your choices related to cookies and other advertising practices, please review Your Rights and Choices below.

YOUR RIGHTS AND CHOICES

Refusing or Withdrawing Your Consent to the Use of Cookies. You can control cookies by using the tools described below:

  • Cookie Banner. You can withdraw your consent to our use of non-essential cookies at any time by clicking here.
  • Your Browser. You can control non-essential cookies through web browsers by changing your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser.
  • Third Party Tools. You can visit http://www.allaboutcookies.org/, where you will find comprehensive information on cookie management and blocking that pertains to a wide variety of browsers. You can prevent the use of Google Analytics relating to your use of our website by downloading and installing the browser plugin available here. You can also use the interest-based advertising opt-out tools mentioned above.

Please note that disabling certain cookies may affect the Site’s performance and may make certain services and features unavailable.

Rights Around Marketing. You have certain rights relating to information we process for various marketing purposes, including rights to:

  • Withdraw Your Consent to Receive Our Marketing Emails. To stop receiving our promotional emails, follow the opt-out link in any of our promotional emails or email us at privacy@prollenium.co.uk.
  • Make Choices Concerning Interest-Based Advertising. We and third party advertising networks, social media companies, and other services may engage in interest-based advertising through our use of cookies. To learn more about such interest-based advertising, and to opt out of such collection and use for interest-based advertising by Digital Advertising Alliance (“DAA”) participating companies, please visit http://optout.aboutads.info.

CONTACT US

If you would like to know more about our use of marketing tools, cookies, or other tracking technologies, please contact us at privacy@prollenium.co.uk or at the address below:

Prollenium® UK Limited
1st Floor West Davidson House
Forbury Square
Reading Berkshire
RG1 EU

 

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